Terms & Conditions

The website Scanmytrip.com, along with its mobile site and smartphone applications is operated and maintained by Easy Trip Planners Ltd., an IATA-certified travel company operating in compliance with the laws of the Republic of India.

By accessing or using Scanmytrip.com and its services, the User agrees to abide by the terms and conditions outlined in this agreement, including any supplementary guidelines and future amendments. Scanmytrip.com reserves the right to modify, update, or remove any part of these terms without prior notice. Any changes made to the Terms & Conditions will take effect immediately upon being posted on the website. Users are encouraged to regularly review the Terms & Conditions link to stay informed of any updates.

User Agreement with Scanmytrip.com

By accessing, browsing, or making a booking through Scanmytrip.com, the User acknowledges and agrees to comply with the terms and conditions of the platform. In the event of any violation of these terms, Easy Trip Planners Ltd., including its subsidiaries such as Scanmytrip.com, reserves the right to take appropriate legal action.

Pricing and Payment Policies - Scanmytrip.com

Pricing on the Website

The prices displayed on Scanmytrip.com include service charges, cancellation charges, and rescheduling fees, all of which are inclusive of GST. The listed prices typically cover accommodation charges, applicable taxes (unless stated otherwise), and in some cases, select meals (Breakfast, Lunch, or Dinner). However, these prices do not include personal expenses or additional charges such as telephone calls, personal services, monument entry fees, bar charges, and other miscellaneous costs.

While Scanmytrip.com strives to offer the lowest fares, these rates are subject to factors such as seat availability, specific sector selection, booking timing, and the terms and conditions of the airline or third-party service provider.

Payment Methods & Security Policies

Our payment gateway is highly secure, ensuring a safe and encrypted transaction process. Customers can make online payments with confidence, as Scanmytrip.com guarantees that their personal security codes will remain confidential and protected under all circumstances.

Scanmytrip.com offers several payment options for online bookings, including:

Credit/Debit Cards: Visa, MasterCard, Amex, Maestro, and RuPay
Net Banking: Supported by all major banks
Wallets Mobikwik, PhonePe, AmazonPay, and more
UPI: Google Pay
EMI Options: Available through HSBC, RBL, ICICI, and other banks
PayPal: Secure payment via PayPal
ePayLater: Travel now, pay later option

Use of the Website

Use of the Website By using this website, you agree to the following terms:

You have the legal authority to create binding obligations and accept these Terms of Use.
You will use this site in accordance with its Terms of Use.
You will only use the website to make lawful bookings for yourself or others whom you are authorized to book for. You will also inform others about the website's Terms and Conditions.
You will provide accurate and complete details, such as your name, date of birth, and any other relevant information, when planning a trip on the site.
You are solely responsible for any errors or inaccuracies in the information you provide.
All information provided by you should be current, accurate, and complete.
If you have an account on the site, it is your responsibility to keep your login details (username and password) secure. You will be fully responsible for any use or misuse of your account.
Scanmytrip.com reserves the right to deny access to the website at any time, without prior notice, for any reason, including but not limited to violations of the Terms of Use.

Communication Policy

When you transact on the website, you will receive an email from Scanmytrip.com regarding the status of your transaction. The email will be sent to the address you provided. Scanmytrip.com is not responsible for any issues with email delivery, so please ensure your email address is accurate.
You will use this site in accordance with its Terms of Use.
SMS notifications sent by Scanmytrip.com are a convenience for customers. These are not legally required, and if you do not receive an SMS for any reason, Scanmytrip.com is not liable.
Scanmytrip.com is not responsible for providing updates regarding flight schedules, cancellations, or changes in the status of airlines.

Pricing and Ticketing Terms

The total price displayed on the website includes all applicable government taxes.

If there is an increase in fare at the time of ticket issuance due to airlines, errors in pricing from server issues, or payment gateway problems from the bank, Scanmytrip.com reserves the right to cancel the ticket and retain the amount paid as cancellation charges. You will be required to pay any outstanding balance to Easy Trip Planners Ltd. upon notification from Scanmytrip.com to avoid inconvenience.

Full payment must be made prior to booking confirmation.

Infant and Child Ticket Policy

Infant Tickets: To book an infant ticket, the child must be under 2 years old at the time of travel. Ensure that you have valid proof of age documents when checking in. The infant must be accompanied by an adult who is at least 18 years old. You can book only one infant per adult. If the infant is 24 months or older, you will need to book a child's ticket instead.
Child Tickets: A child ticket is for children aged between 2 and 12 years. Valid proof-of-age documents are required at check-in, and the child must be accompanied by an adult aged 18 years or older.

Ticket and Booking Terms

All tickets/bookings issued to customers are also governed by the terms and conditions of the respective airlines or suppliers.

If you cancel a ticket directly with the airline via their website, office, or call center, you must inform Scanmytrip.com in order to process the refund. Please note that Scanmytrip.com does not receive alerts directly from the airlines.

Flight Services and Liability

Scanmytrip.com is not responsible for any delays or cancellations caused by the airline, supplier, or operator.

If the airline, supplier, or operator cancels a service directly, you must notify Scanmytrip.com to initiate the refund process, as we do not receive alerts from the operator.

Booking, Amendment & Cancellation Policy

All bookings made on Scanmytrip.com are subject to cancellation charges imposed by the airline, which may vary based on the flight and booking class.

Scanmytrip.com cancellation service charges, as indicated on the ticket, will apply if the flight is canceled by the customer or the airline.
The EMTC insurance fee is non-refundable.
The premium charged for Zero Cancellation Fee products at the time of booking is non-refundable.
Convenience fees are non-refundable in all cases.
Some bookings may be non-refundable, depending on the specific airline's policy.
Certain bookings cannot be partially canceled as per the airline's policy.

You can cancel bookings either online through the "My Booking" section or by sending an email to Scanmytrip.com. We assist with various booking amendments, but in some cases, you may need to contact the airline directly.

Amendment charges on Scanmytrip.com are subject to change according to the airline's policy, which may vary based on flight timings and booking class.

For cancellations within 24 hours of travel, we recommend that customers contact the airline directly, and then submit the cancellation request on our website to process the refund. Scanmytrip.com is not responsible for any delays, cancellations, or amendments made by the airline.

If the customer reschedules their original booking, the original booking is modified, and any cancellation of the original booking will automatically cancel the rescheduled booking.

Refunds for cancellation requests will be processed as soon as the request is received. If the cancellation is made directly with the airline, refunds will be processed after deducting the airline's charges and our service fee. All refunds are subject to processing by the respective airline/service provider. Please note that the convenience fee charged at the time of booking is non-refundable.

For international bookings, if the customer is marked as a no-show for the outbound flight, they will also be considered a no-show for the return flight (if issued under a single PNR). In such cases, customers must contact the airline directly before the no-show. Tickets issued by Scanmytrip.com are valid for one year from the issuance date or as per the airline's policy.

Refund Policy

Scanmytrip.com will process refunds only after receiving a cancellation request or claim from the customer, travel agent, or corporate company via the "My Booking" section or email.

Refunds for canceled air tickets will be credited directly to the customer's original payment method once the refund is received from the airline.
If a booking is over six months old, any refund received from the airline may be transferred to the customer's wallet. The customer can then transfer the refund from their wallet to their bank account by logging into their account on Scanmytrip.com at www.Scanmytrip.com.Due to banking procedures, refunds to credit cards may take up to 72 hours, while net banking transactions may take up to 7 days.
Once the wallet amount is used for any transaction, the remaining balance cannot be transferred to a bank account but can be used for future bookings with Scanmytrip.com.

Refunds in Case of Airline Insolvency

Scanmytrip.com will not be liable for any refunds if the airline ceases operations or declares itself insolvent.

Customers, clients, or agents should not hold Scanmytrip.com liable for refunds in such cases, even if refunds were assured at the time of booking.

Based on assurances from airlines, or suppliers, Scanmytrip.com may sometimes issue refunds to customers. However, Scanmytrip.com reserves the right to recover any refunded amounts if the airline shuts down, becomes non-operational, or goes bankrupt.

Copyright & Trademark

The products, services, and content displayed on Scanmytrip.com are the exclusive property of the website. Any unauthorized copying or use of the trademark, products, or services without prior consent will be considered theft, and strict legal actions may be taken against the responsible individual, organization, or company.

Scanmytrip.com grants you a limited right to access, explore, use, and make transactions on the site. You agree not to misuse the materials or disrupt the site's operation in any way. You understand that, except for the information, products, or services provided by Scanmytrip.com, we do not endorse any other information in any manner. Additionally, you acknowledge that Scanmytrip.com does not guarantee that files available for download from the site are free from viruses or other harmful elements.

Availability and Service Rules

Some products and services on the site may not be available for booking in your location or country. References to such products and services do not imply they are available in your specific geographical area. All products and services are subject to availability, and the company is not responsible if a product is unavailable or sold out.

Each product and service offered by the site is governed by the rules and regulations of the respective service provider. You are encouraged to review their rules and policies before booking with us.

Credit Shell

The user acknowledges that certain airlines, at their discretion, may offer refunds in the form of a Credit Shell, which can be redeemed on the airline's portal before it expires. Scanmytrip.com is not liable in any way if an airline provides a refund via Credit Shell. The user agrees not to hold Scanmytrip.com accountable for refunds made through Credit Shell, and any disputes regarding this must be resolved directly with the airline.

Visa Guidelines

It is the traveler's responsibility to obtain the appropriate visa for the country they are visiting or transiting through. Please check with the relevant airline and embassy for specific visa requirements.

International bookings made through Scanmytrip.com are subject to visa requirements, including transit visas, which the user must obtain according to the needs of their travel and the regulations of the countries they will visit or transit through.

Scanmytrip.com is not responsible for any issues, including the inability to travel due to visa requirements. Furthermore, Scanmytrip.com will not provide any refunds if the user is unable to utilize their booking due to visa issues. Refunds, if applicable, will be governed by the terms of the booking and cancellation policy. The user understands and agrees that Scanmytrip.com merely facilitates visa services and is not liable for any delays in visa processing by the embassy. In the event that the embassy rejects the user's visa application, the user acknowledges that such rejection is solely due to the user's circumstances, and Scanmytrip.com holds no responsibility for the rejection.

Transmitted Material

Internet communications cannot be guaranteed to be completely secure or private. You acknowledge that any messages or information you send to this website may be intercepted by third parties, unless encrypted (e.g., credit card information). Sending a message to Scanmytrip.com does not create any special responsibility or obligation for the site.

The content displayed on this website is the property of Scanmytrip.com. Copying or using any part of the content without permission is prohibited, except to the extent necessary to use the paid services provided by the website.

Offers, Contests, and Interactions

Scanmytrip.com may organize contests where you will be required to provide materials or personal information in order to win prizes. All such offers and contests are subject to their own set of rules, which you must read and accept before participating.

Disclaimer and No Warranties

You acknowledge that Scanmytrip.com serves as a facilitator and is not liable for any third-party obligations regarding pricing, quality, or other matters. You understand that your use of the site and services is at your own risk. It is your responsibility to evaluate the accuracy, completeness, and suitability of the information, advice, products, services, and other content provided on the site. We do not guarantee uninterrupted or error-free service.

Scanmytrip.com reserves the right to make changes or updates to its website at any time. Neither Scanmytrip.com nor its third-party suppliers, licensors, or partners guarantee the accuracy, reliability, or results of using the services, website, or any linked sites.

You understand that uninterrupted access to the website may be affected by factors beyond our control, including but not limited to product/service availability, internet connectivity issues, or technical maintenance on the website. Scanmytrip.com (Easy Trip Planners Ltd.) is not liable for any loss or damage that arises from the inability to use the site or services.

Hikes in Tariffs & Taxes

Please note that after finalizing the tour package, any increases in entrance fees, fuel costs, guide charges, or other service fees may result in additional charges. If the government revises taxes on travel services, you will be required to pay the extra amount.

General Terms

Scanmytrip.com, as a reputable travel agency, provides accurate information regarding airlines. However, it is recommended that you make independent inquiries to avoid confusion.

Scanmytrip.com is not responsible for any loss or damage to luggage during travel.

We are not liable for any delays or changes to your trip caused by unavoidable circumstances, including but not limited to weather conditions, strikes, or unforeseen events.

We are not responsible for any injuries, damage, or loss that may occur while enjoying the holiday packages we offer. You are responsible for your own safety and well-being during your trip.

We are also not liable for any human error that may go unnoticed by either the client or our staff.

Credit Policy for Travel Agents

If a travel agent uses credit from Scanmytrip.com and fails to settle the payment within the agreed time frame, legal action may be taken. Interest charges may apply, as determined by the company, and legal measures will be pursued if any fraudulent activity is discovered.

Unaccompanied Children

Children under 12 years of age will not be accepted for travel unless accompanied by an adult aged at least 18 years. The child must be seated next to the accompanying adult, who is solely responsible for the child’s well-being during the trip. The adult is also responsible for ensuring that the seating arrangements accommodate both the child and the accompanying adult.

Airline Pregnancy Rules

Airlines recommend that pregnant women consult with their healthcare provider before traveling during pregnancy. We urge all pregnant travelers to review the pregnancy guidelines of the respective airline before making travel plans. Key points to consider include:

Obtain medical clearance from your doctor no more than 7 days before your trip, confirming that you are fit to travel.
Avoid flying if your pregnancy is complicated or considered high-risk.
Take your due date into consideration when booking your return trip.
For long-haul flights, consider whether your body can handle the extended travel, as seat size may be uncomfortable during advanced pregnancy.

For more details, please contact the airline you are flying with directly.