Privacy Policy

At Scanmytrip.com, we value our customers' privacy and take extensive measures to protect and safeguard the personal information shared with us. This Privacy Policy applies to all users who inquire about, intend to purchase, or purchase products and services offered by Scanmytrip.com through various Sales Channels, including our website (Scanmytrip.com), mobile site, mobile app, call centers, and offices (collectively referred to as "Sales Channels"). For the purpose of this policy, "Website" refers to all online platforms operated by Scanmytrip.com, including websites, mobile sites, and mobile apps.

By accessing or using our Website or other Sales Channels, you agree to the terms outlined in this Privacy Policy. If you do not agree, we kindly request that you refrain from using our Website or Sales Channels. This policy does not extend to third-party websites, mobile sites, or apps, even if they are linked to our platform.

Please be aware that the privacy policies and data handling practices of our business partners, advertisers, sponsors, and any third-party websites linked to Scanmytrip.com may differ significantly from ours. We strongly recommend that users review the privacy statements of these third parties before engaging with them.

WHAT PERSONAL DETAILS Scanmytrip.com COLLECTS & HOW THESE ARE USED:-

At Scanmytrip.com, we collect specific user information to facilitate seamless travel experiences while ensuring compliance with legal and third-party obligations as outlined in our User Agreement. The Personal Information collected includes details provided by users during registration, such as name, gender, marital status, age, religion, and contact details like email address, postal address, frequent flyer number, and phone number. Additionally, we may collect financial information, including banking details, credit/debit card information, and payment history.

Beyond personal details, Scanmytrip.com gathers transactional data related to users' e-commerce activities, purchasing behavior, and booking history (excluding banking details). We also collect security-related credentials such as usernames, passwords, and email addresses used on our platform. Users may choose to upload documents, images, and other files for storage on our servers. Moreover, information from linked social media accounts, including name, email, friend list, and profile pictures, may be accessed based on user consent and account settings. For bookings made on behalf of others, users must confirm that they have obtained consent before sharing their details with Scanmytrip.com.

For visa-related services and international bookings, users may be required to provide passport copies, bank statements, completed application forms, and photographs as mandated by the respective embassy. In compliance with the Liberalized Remittance Scheme (LRS) or other legal frameworks, users may also need to submit PAN details, passport numbers, or additional identification information. If a user declines to provide the necessary details, Scanmytrip.com may be unable to process the booking. Rest assured, we never share PAN details or other sensitive information without prior consent unless legally required by law enforcement or judicial authorities.

For hotel bookings with contactless check-in, users may need to submit copies of government-issued identification, such as Aadhar card, driving license, or voter ID, along with self-declaration details, including date of birth, travel origin/destination, and place of residence. Similar requirements may apply to international travel bookings in accordance with regulatory guidelines.

In some cases, users may be asked to provide Covid-19 vaccination status and certificates for travel-related services. However, Scanmytrip.com does not process or store sensitive details such as beneficiary IDs or other identification numbers contained in vaccination certificates. This information is only accessed when required for travel compliance and is handled with the utmost confidentiality.

All user information collected by Scanmytrip.com is used strictly for specified and lawful purposes. We may share relevant details with service providers or third parties solely to facilitate the booking and service fulfillment. Sensitive data, including vaccination certificates, bank statements, and identity documents, will always be redacted before processing to ensure privacy protection. Users who choose not to provide the requested information or request data deletion may experience limitations in processing their bookings.

At Scanmytrip.com, we prioritize the privacy and security of our users . We never share PAN card details, vaccination records, passport information, or Aadhar card details without explicit user consent unless required by legal authorities. By accessing and using our platform, users acknowledge and agree to our data collection and privacy policies.

At Scanmytrip.com, we collect and utilize personal information from users for various essential purposes to enhance their travel experience while ensuring privacy and security.

Booking a Service

To facilitate seamless reservations, we share necessary details such as names, addresses, phone numbers, and age information with relevant service providers, including airlines, hotels, and bus operators. This ensures smooth processing of bookings and travel arrangements.

Sending Promotional Offers

Scanmytrip.com may use registered mobile numbers and email IDs to inform users about exclusive promotions, special discounts, and limited-time offers. Occasionally, we organize contests and lucky draws, giving customers a chance to win exciting travel benefits. Participation in these promotions is entirely optional, and users can opt out of receiving such communications at any time.

Member Registration

When a user registers as a member on our platform, we collect essential details such as name, address, telephone number, email ID, and login credentials. This information serves multiple purposes, including:

User Recognition - Enhancing personalized experiences
Seamless Travel Bookings - Enabling quick and efficient reservations.
Customer Support - Allowing our team to provide prompt assistance when required.
Registration Confirmation - Sending verification details and booking confirmations.
Personalized Communication - Addressing specific user requirements.
Service Enhancement - Improving our platform based on user interactions.

Customer Surveys

Scanmytrip.com values customer feedback and frequently conducts surveys to gather insights about user experiences. Regular customers may be invited to participate, but participation is always voluntary. These surveys help us improve our website, mobile app, and overall services. Unless explicitly stated, all survey responses remain anonymous to protect user privacy.

Safeguarding Sensitive Information

At Scanmytrip.com, user security is our top priority. We do not store or retain sensitive financial information, including credit/debit card details and net banking credentials, ensuring a secure booking experience for all users.

Cookies & Automatic Logging of Session Data

At Scanmytrip.com, we use cookies to enhance user experience and personalize interactions on our website, including tailored advertisements. Our cookie usage aligns with industry standards and practices followed by reputable online platforms.

What Are Cookies?

Cookies are small data files stored on a user's device by their web browser. They help improve website functionality and allow users to navigate seamlessly. For instance, cookies enable automatic login by remembering the username (requiring only a password entry) and help deliver relevant advertisements based on a user's preferences.

How We Use Cookies

Enhancing User Experience: Cookies enable a smooth and personalized browsing experience.
Targeted Advertisements: Cookies help display ads and promotional offers that align with the user's travel interests
Third-Party Advertising: Our advertising partners may also place cookies to measure ad effectiveness and analyze website traffic. This is done using pixel tags, an industry-standard technology that anonymously tracks website visits to display relevant ads. No personal information is collected in this process, ensuring user privacy.

Managing Cookies

Most browsers accept cookies by default, but users have the flexibility to control or block cookies through browser settings or specific software. While blocking cookies is a user's right, it may limit access to certain features and impact the seamless functionality of booking services on Scanmytrip.com. Users can selectively allow cookies from trusted websites while blocking others for a balanced browsing experience.

Automatic Logging of Session Data

Scanmytrip.com automatically records user session data, including IP addresses, operating systems, browser details, and user activity on their devices. This information is collected to analyze user behavior, diagnose technical issues, and enhance system performance. Session data helps identify geographic trends without personally identifying any individual user.

User-Generated Content

Scanmytrip.com allows users to share their experiences through reviews, ratings, and responses to general poll questions. Users can also post questions about services or respond to queries from other users. While participation in this feedback process is entirely voluntary, users may still receive notifications via email, app, SMS, WhatsApp, or other messaging platforms, encouraging them to submit reviews or answer questions.

Reviews, ratings, and photographs shared by users may be displayed not only on Scanmytrip.com but also on other travel-related platforms. Each user who contributes content will have a public profile, allowing others to view details such as the number of trips taken, reviews written, questions asked or answered, and photographs posted related to Scanmytrip.com.

Sharing of Personal Information

1. Service Providers and Suppliers

User information is shared with end service providers such as airlines, hotels, bus operators, cab rental services, railways, and other suppliers responsible for fulfilling bookings. By making a reservation through Scanmytrip.com, the user authorizes the platform to share their details with these service providers. However, Scanmytrip.com ensures that these providers use the information solely for service fulfillment purposes. Any additional use of user data by these providers is beyond Scanmytrip.com's control, as they act as independent data controllers. Therefore, users are encouraged to review the privacy policies of the respective service providers.

Scanmytrip.com does not sell or rent personal user data to third parties. However, certain information may be shared with business partners, alliance vendors, or referral service providers who assist in offering exclusive promotional benefits to users based on their booking history.

2. Companies within the Group

To enhance personalization and service efficiency, Scanmytrip.com may securely share personal information with its affiliate or associate entities. This enables the platform to provide users with relevant information about travel and leisure products or services that may interest them. It also helps address inquiries and improve customer experience.

3. Business Partners and Third-Party Vendors

Scanmytrip.com may share filtered personal data with corporate affiliates and business partners, such as banks, to offer tailored products or services. These partners may contact users directly or through Scanmytrip.com to present offers, including co-branded credit cards, travel insurance, and other value-added services. The selection of such offers may be based on independent credit assessments or eligibility criteria. If a user chooses to avail of any of these services, the usage of their data will be governed by the respective service provider's privacy policy.

Scanmytrip.com utilizes non-identifiable personal information of users in an aggregated or anonymized format to enhance the quality of its online services. By analyzing collective customer behavior and demographic trends, the platform can improve user experience and optimize various aspects of its Website. This statistical data helps measure user interests and preferences, enabling Scanmytrip.com to offer more relevant services.

The platform may share anonymous statistical insights with suppliers, advertisers, affiliates, and potential business partners. Additionally, it may provide aggregated data to third parties, indicating metrics such as the number of users who have viewed or interacted with specific website links. Any aggregated information collected by Scanmytrip.com remains its sole property and may be used for legitimate business purposes, including commercial sales to third parties, without any compensation to the user.

At times, Scanmytrip.com engages third-party firms for market research and surveys. In such cases, necessary information, including aggregated cookie and tracking data, may be shared with these third parties under strict confidentiality agreements. This data is used exclusively for the intended research projects and remains compliant with all applicable regulations.

Disclosure of Information

In certain circumstances, Scanmytrip.com may disclose a User's personal information, including but not limited to the following situations:

When required by law, regulatory authorities, enforcement agencies, court orders, or as part of any legal proceedings or investigations.
For business operations, regulatory compliance, internal audits, and security purposes.
To protect the rights, property, or safety of Scanmytrip.com, its affiliates, associates, employees, directors, or officers.
If necessary, to identify, contact, or take legal action against individuals interfering with Scanmytrip.com's rights or engaging in activities that may harm others.

Such disclosures and data storage may occur without prior notice to the User. Scanmytrip.com shall not be held responsible for any damages arising from such disclosures.

Permissions Required During Scanmytrip.com Mobile App Installation

When installing the Scanmytrip.com mobile app, Users are prompted to grant specific permissions to ensure an optimized experience. Below is a breakdown of these permissions and their purposes:

Android App Permissions

Device & App History: Grants access to operating system details, mobile network information, and preferred language settings to enhance the User's travel booking experience.
Identity: Allows automatic detection of email IDs linked to the User's device to facilitate benefits like exclusive travel discounts and cashback.
Location: Enables Scanmytrip.com to provide location-specific offers, automatically detect the nearest airport/city, and adjust information based on the User's time zone for international travel.
Photos/Media/Files: Permits map data storage on the device's external storage (such as SD cards) for a smoother map-based hotel selection experience, reducing the need for repeated downloads on low-bandwidth networks.
Wi-Fi Connection Information: Helps optimize the User experience by enhancing map details, loading images efficiently, and displaying a wider range of travel options.
SMS: If granted access, the app can read SMS messages to auto-fill One-Time Passwords (OTP) for seamless transactions, eliminating manual entry.
Contacts: Enables Users to invite friends to try the app and receive personalized travel recommendations. Contact details are securely stored and synchronized.
Device ID: Helps Scanmytrip.com recognize Users through their Android ID, autofill relevant details, and ensure a seamless booking experience.
Calendar: Allows the app to add travel plans directly to the User's calendar for better itinerary management.

Data Protection and Privacy Measures

Scanmytrip.com implements robust security measures to safeguard the personal information shared by its Users. Through advanced technology, strict security protocols, and well-defined policies, Scanmytrip.com ensures that customer data remains protected from unauthorized access. The platform continuously upgrades its security infrastructure by incorporating the latest advancements in technology.

The Privacy Policy of Scanmytrip.com may be updated periodically due to technological enhancements or unforeseen circumstances. Users will be notified of any significant changes as and when required.

iOS App Permissions

Notifications: By enabling notifications for the Scanmytrip.com app, Users can receive exclusive deals, promotional offers, and travel-related updates directly on their devices. Additionally, important travel notifications such as PNR status, booking confirmations, and refund updates (in case of cancellations) will be sent via SMS. However, Scanmytrip.com shall not be held responsible for any failure in receiving these updates due to external factors.
Contacts: Granting access to the User's contact list allows Scanmytrip.com to enhance the travel experience by offering social features. Users can share their flight, hotel, or holiday details with friends, invite them to try the app, and send referral links. The platform may also suggest hotels where a User's friends have stayed. This data is securely stored on Scanmytrip.com's servers and synchronized from the User's device.
Location: This permission enables Scanmytrip.com to offer personalized travel recommendations and location-specific deals. When making a travel booking, the app automatically detects the User's location to pre-fill the nearest airport or city details. In situations where a User needs a last-minute hotel booking, the app provides quick recommendations for nearby accommodations. Additionally, for international travel, this feature helps determine the User's time zone for accurate travel information.

Protection of Personal Information

All transactions conducted on the Scanmytrip.com website are fully secure. The website employs stringent security measures to protect users' personal data from loss, misuse, and unauthorized alterations. Once Scanmytrip.com receives the user's information, we follow strict security protocols to prevent unauthorized access.

Withdrawal of Consent and Permissions

Users have the right to withdraw consent to provide any or all personal information or revoke permissions granted on the website at any time. However, by doing so, users may have restricted access to certain products and services offered by Scanmytrip.com.

User's Rights Regarding Personal Information

Users can access their personal information through their Scanmytrip.com account. They have the option to modify or delete this information directly, except for mandatory fields that are required to complete certain transactions.

Eligibility to Transact with Scanmytrip.com

Users must be at least 18 years old to engage in transactions with Scanmytrip.com and to consent to the processing of their personal data.

Transfer of Information Outside India

Personal data shared with Scanmytrip.com will primarily be processed within India, and potentially in other jurisdictions where a third party may process the data on Scanmytrip.com's behalf. By agreeing to this policy, users consent to the processing of their personal information for the purposes described here. The data protection laws in India or other locations may vary from those in the user's country of residence.

If users have concerns about the processing of their data and wish to withdraw consent, they may contact Scanmytrip.com via email at care@Scanmytrip.com. However, if data processing is necessary for providing services, withdrawing consent may affect Scanmytrip.com's ability to confirm bookings or provide the services requested. For example, if booking an international group holiday package, certain personal information (e.g., contact details, dietary preferences, medical conditions, etc.) may be required to be shared with local vendors or tour operators for making arrangements. Refusing or withdrawing consent may impact the service provided and, in some cases, lead to the cancellation of the booking.

Retention of User's Personal Information by Scanmytrip.com

Scanmytrip.com will retain users' personal information for as long as necessary to fulfill the purposes outlined in this policy. In some cases, such information may be retained for longer periods due to legal, regulatory, tax, or accounting obligations.

When the information is no longer required, Scanmytrip.com will ensure that it is securely deleted or stored in a way that prevents its future use.